Whenever I train managers and supervisors on the importance of developing empathy I get outward assurances that they understand and agree (through nods and uh-huh’s), but I can see behind their eyes that this idea is filled with concern. If they were honest about this behind-the-scenes response, most of them would admit that showing empathy … Read more
Many parents tell their children to be nice to friends or siblings. That’s good training, but what does it mean to be nice? On the surface it seems we are asking children to be polite and not mistreat others. Often, however, nice implies that I act in a way that pleases the other person. The … Read more
I spend a lot of time on the road these days and while I like traveling by car because of the solitude it affords; mind-wandering time is not always that helpful for me. When my mind wanders I tend to think through anticipated conversations. You know what that’s like, right? This practice is especially true … Read more