The Sympathy Trap
Whenever I train managers and supervisors on the importance of developing and expressing empathy toward those they manage, I get outward assurances that they understand and agree (through nods and uh-huh’s), but I can see behind their eyes that this idea is filled with concern. If they were honest about this practice, most of them […]
Skillfully Navigating Workplace Drama
The word drama gets tossed about regularly these days. Nobody wants it and yet, like rubbernecking the scene of an accident on the highway, most of us have a hard time looking away. When we get too close to a person acting out their drama it can be quite easy to get sucked in and […]
Infighting’s True Effect on Cultural Health
In all the current literature addressing conflict in organizations, one observation is without refute: We are stuck with it. It is a part of the human condition. As long as people still populate offices, boardrooms, break rooms and meetings, conflict is certain to be present. Acceptance of this reality is helpful because it tells us […]