Awkward conversations test the limits of your social skills and can confirm what you suspect about yourself… you’re not great with awkwardness. Here’s 5 tips that will help you improve yourconversational skills.
I regularly use customized 360 assessments in my consulting practice. After a couple meetings with the client and some candid conversations with peer, up-line and down-line employees, I design a set of questions that cover eight different quadrants having to do with workplace relationships, leadership, and communication. A specified number of participants complete an anonymous … Read more
The word drama gets tossed about regularly these days. Nobody wants it and yet, like rubbernecking the scene of an accident on the highway, most of us have a hard time looking away. When we get too close to a person acting out their drama it can be quite easy to get sucked in and … Read more
Whenever I train managers and supervisors on the importance of developing empathy I get outward assurances that they understand and agree (through nods and uh-huh’s), but I can see behind their eyes that this idea is filled with concern. If they were honest about this behind-the-scenes response, most of them would admit that showing empathy … Read more
I spend a lot of time on the road these days and while I like traveling by car because of the solitude it affords; mind-wandering time is not always that helpful for me. When my mind wanders I tend to think through anticipated conversations. You know what that’s like, right? This practice is especially true … Read more