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Identifying Communication Filters

In promotion of the release of the Peanuts Movie two years ago, 20th Century Fox put a voice-changing machine on their website where you could record and phrase and it would convert it to sound like the “wha, wha, wha” voice of Charlie Brown’s teacher.  I’d link the page here, but sadly they have taken … Read more

The Understanding Trap

Whenever I train managers and supervisors on the importance of developing empathy I get outward assurances that they understand and agree (through nods and uh-huh’s), but I can see behind their eyes that this idea is filled with concern.  If they were honest about this behind-the-scenes response, most of them would admit that showing empathy … Read more

Nice or Kind?

Many parents tell their children to be nice to friends or siblings.  That’s good training, but what does it mean to be nice?  On the surface it seems we are asking children to be polite and not mistreat others.  Often, however, nice implies that I act in a way that pleases the other person.  The … Read more