The word drama gets tossed about regularly these days. Nobody wants it and yet, like rubbernecking the scene of an accident on the highway, most of us have a hard time looking away. When we get too close to a person acting out their drama it can be quite easy to get sucked in and … Read more
In promotion of the release of the Peanuts Movie two years ago, 20th Century Fox put a voice-changing machine on their website where you could record and phrase and it would convert it to sound like the “wha, wha, wha” voice of Charlie Brown’s teacher. I’d link the page here, but sadly they have taken … Read more
Whenever I train managers and supervisors on the importance of developing empathy I get outward assurances that they understand and agree (through nods and uh-huh’s), but I can see behind their eyes that this idea is filled with concern. If they were honest about this behind-the-scenes response, most of them would admit that showing empathy … Read more