fbpx

self-awareness

Identifying Communication Filters

by

In promotion of the release of the Peanuts Movie two years ago, 20th Century Fox put a voice-changing machine on their website where you could record and phrase and it would convert it to sound like the “wha, wha, wha” voice of Charlie Brown’s teacher.  I’d link the page here, but sadly they have taken … Read more

The Understanding Trap

by

Whenever I train managers and supervisors on the importance of developing empathy I get outward assurances that they understand and agree (through nods and uh-huh’s), but I can see behind their eyes that this idea is filled with concern.  If they were honest about this behind-the-scenes response, most of them would admit that showing empathy … Read more