self-awareness

The Sympathy Trap

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Whenever I train managers and supervisors on the importance of developing and expressing empathy toward those they manage, I get outward assurances that they understand and agree (through nods and uh-huh’s), but I can see behind their eyes that this idea is filled with concern. If they were honest about this practice, most of them … Read more

Identifying Communication Filters

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In promotion of the release of the Peanuts Movie two years ago, 20th Century Fox put a voice-changing machine on their website where you could record and phrase and it would convert it to sound like the “wha, wha, wha” voice of Charlie Brown’s teacher. I’d link the page here, but sadly they have taken … Read more